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Before making a reservation at Apartments in the Karkonosze, you should read this regulation and accept its content. This regulation is compliant with the provision of art. 8.1.point 1 of the Act of July 18, 2002 on the provision of services by electronic means (consolidated text Journal of Laws of 2016, item 1030 as amended).

§1. [Definitions]

  1. Apartments in the Karkonosze Aleksandra Kusz, based in Karpacz, [postcode 58-540], at ul. Kąpielowa 5B/51, REGON: 527184265, NIP: 6112681037; — Service Provider within the meaning of the Act of July 18, 2002 on the provision of services by electronic means (consolidated text Journal of Laws of 2016, item 1030 as amended);
  2. Guest — a natural person who is a party to the accommodation services agreement concluded with Apartments in the Karkonosze, obliged to comply with these regulations; Service Recipient within the meaning of the Act of July 18, 2002 on the provision of services by electronic means (consolidated text Journal of Laws of 2016, item 1030 as amended).
  3. Service — the website Apartments in the Karkonosze available at the address: www.apartamentywkarkonoszach.pl
  4. The operator of the Service is Aleksandra Kusz described in point 1 of Definitions;
  5. Apartments – premises intended for short-term rental, registered in the record of objects providing accommodation services, so-called uncategorized – in the category of objects not being a hotel facility, [in accordance with the Act of August 29, 1997 on hotel services and services of tour escorts and tourist guides Journal of Laws 1997 No. 133 item 884, consolidated text Journal of Laws of 2020, item 2211 as amended], described on the website, managed by Apartments in the Karkonosze based on separate agreements concluded with the owners of the premises, diverse in terms of equipment, location, number of sleeping places, types of beds and availability of parking or Wi-Fi. The offered premises, due to their intended use for tourist rental, show signs of current wear;
  6. Photos — sample photographs published on the Apartments in the Karkonosze website, taken at the moment the premises came under management. The photos do not show signs of current wear of the apartments, scratches, scrapes, insignificant from the point of view of the accommodation service changes in equipment and other marks resulting from current operation of the premises. The condition of the apartment may slightly differ from the photos presented in the offer of Apartments in the Karkonosze.
  7. Apartment rental agreement — a short-term rental agreement concluded between Apartments in the Karkonosze and Guests, upon receipt by the Guests of the reservation confirmation on conditions specified in these regulations, to which the Act of June 21, 2001 on the protection of tenants' rights and municipal housing stock (art. 2.1.point 4 of the Act, consolidated text Journal of Laws of 2016, item 1610 as amended) does not apply;
  8. Parking space — freely assigned to a given apartment a space for one passenger car, designated in the parking lot or garage, individually indicated in the apartment description. Parking spaces allocated to the apartment are located on areas managed by Housing Communities independent in organizational and legal terms from Apartments in the Karkonosze, therefore, despite their indication, parking spaces are not guaranteed by Apartments in the Karkonosze and have not been included in the price of the accommodation service;
  9. Mass media — TV and internet signals /Wi-Fi/ provided free of charge in selected apartments, individually indicated in their description, generally available. Mass media are broadcast by external providers independent in organizational and legal terms from Apartments in the Karkonosze, hence despite their indication, mass media are not guaranteed by Apartments in the Karkonosze and have not been included in the price of the accommodation service;
  10. Registration procedure — a set of actions performed by Guests, consisting in particular of: presenting a valid identity document, manually and legibly filling out the registration card, confirming prior acquaintance with the regulations and paying the outstanding fee. Failure to complete the registration procedure by Guests makes it impossible for Apartments in the Karkonosze to provide the accommodation service. In case of Guests' refusal to comply with the registration procedure, the reservation is canceled and the deposit is non-refundable;
  11. Accommodation day — the specified time of Guests' stay in the apartment, starting at 4:00 pm on the first day of the reserved period and ending at 11:00 am on the last day of the reserved period;
  12. Accommodation service — service performed by Apartments in the Karkonosze for Guests, consisting of providing accommodation in the selected apartment. The accommodation service does not include access to mass media or parking space, which means that lack of access to mass media or parking space does not affect the quality and correctness of the accommodation service provided;
  13. Accommodation service costs — payment made by Guests for the accommodation service in the apartment, calculated without access to mass media and parking space;
  14. Deposit — fee charged optionally according to the indication of Apartments in the Karkonosze, intended to secure potential claims in case of damage caused by Guests;
  15. Local fee — fee charged from Guests in accordance with current Resolutions of the City Council regarding the introduction and determination of the local fee rate, payment deadlines and collection method;
  16. Platform handling fees – fee paid to Apartments in the Karkonosze by Guests making reservations on paid platforms (outside the Apartments in the Karkonosze service), each time added to the reservation price on the platform;
  17. Reservation form — an online form published on the website, used for making accommodation reservations online;
  18. Electronic address – designation of a teleinformatics system enabling communication by means of electronic communication, in particular electronic mail;
  19. Teleinformatics system — a set of cooperating IT devices and software, ensuring processing, storage, sending and receiving data via telecommunications networks, within the meaning of the Act of July 16, 2004 Telecommunications Law (Journal of Laws of 2014, item 243 as amended);
  20. Online reservation — booking accommodation services made in the teleinformatics system;
  21. Telephone reservation — booking accommodation services made by Apartments in the Karkonosze at the Guest's request expressed orally in a phone conversation. Payment of deposit/prepayment means acceptance of the reservation terms described in the regulations;
  22. Force majeure — an external event, impossible to predict and prevent, including in particular: natural phenomena and catastrophes, strikes, wars and riots, a state of emergency as well as deprivation of the apartment by providers of electricity, gas, heating energy, water, TV signal, Wi-Fi / Internet, as well as occurrence of failures and defects for which Apartments in the Karkonosze bear no fault;
  23. Provision of service by electronic means — performance of a service provided at a distance without simultaneous presence of the parties, through data transmission via a teleinformatics system.

§ 2. [General booking conditions]

  1. Apartments in the Karkonosze provide accommodation services to Guests within the scope and under the conditions specified in the regulations.
  2. Guests are obliged to comply with the regulations.
  3. The price of the accommodation service is each time determined individually at the stage of making a reservation and takes into account the date, number of persons, length of stay and other elements of the offer.
  4. In case of booking through the Service's reservation system, the price is binding at the moment of placing the order.
  5. In the case of telephone booking, the price is confirmed by the Guest by bank transfer (payment = acceptance of the price and regulations).
  6. The Guest is obliged to pay the deposit indicated in the booking conditions. Lack of payment results in cancellation of the booking.
  7. The remaining payment for the stay should be paid by bank transfer/online payment or cash no later than on the day of arrival (unless the offer conditions state otherwise).
  8. In case of external reservations (e.g. Booking.com), payment rules and cancellation conditions are determined by the given platform. The Service Provider is not responsible for errors of these platforms.
  9. Making a reservation via the Service, by telephone or through external booking platforms is tantamount to acceptance of these regulations.
  10. The rental agreement is concluded at the moment the Guest receives a reservation confirmation from the Service Provider.
  11. Guests make online reservations of accommodation services by performing the actions recommended by the reservation system.

These actions involve:

a. filling out the Reservation Form, indicating the selected apartment, stay date, number of people, as well as contact details such as first name, last name, e-mail address, mobile phone number,

b. making a declaration (by ticking the appropriate place in the reservation form) of having read and accepted the regulations,

c. making a declaration (by ticking the appropriate place in the reservation form) of consent or refusal to receive commercial information by electronic means,

d. selecting the book option in the reservation form.

  1. Immediately after making an online reservation, Apartments in the Karkonosze send a reservation confirmation to the e-mail address provided in the reservation form, indicating: reservation number, name and surname of the person making the reservation, length of stay, selected apartment, accommodation service costs and payment terms.
  2. The reservation is considered confirmed upon payment of the deposit/prepayment in the amount consistent with the current booking conditions.

§ 3. [Check-in and check-out policy]

  1. Apartments in the Karkonosze conduct the registration procedure under the terms described in the regulations.
  2. The registration procedure is performed during the hours indicated in the reservation confirmation, taking into account the working hours of the company.
  3. Arrival of the Guest outside the company's working hours is possible only after prior individual arrangements in this regard.
  4. Failure of the Guest to report for the registration procedure during the company’s working hours, without prior individual arrangements in this regard, results in cancellation of the reservation including loss of deposit/prepayment.
  5. By individual arrangements, the Guest, with the consent of Apartments in the Karkonosze, may omit the registration procedure at the company’s office. In this case, the Guest picks up the apartment keys from a provided locker, after completing the electronic registration card and making full advance payment of accommodation costs.
  6. After the stay, the Guest is obliged to return the apartment keys at the designated place or locker by the time specified in the booking conditions. Any deviations and failure to comply with previously agreed terms burden the Guest, who is responsible for the entrusted property.
  7. When leaving the apartment, the Guest is strictly obliged to close windows, balcony doors, turn off water taps, turn off lights and lock entrance doors. The Guest is fully responsible for any damage resulting from failure to comply with these obligations.
  8. If the Guest does not leave the apartment by the time indicated in the booking conditions, the Guest must pay a contractual penalty amounting to half the cost of the last accommodation day in the given apartment.
  9. If the delay in returning the apartment keys exceeds 2 clock hours, the Guest must pay a contractual penalty amounting to the full cost of the last accommodation day in the given apartment.

§ 4. [Deposit]

  1. To secure potential claims for compensation, Apartments in the Karkonosze reserve the right to charge Guests a deposit up to a maximum amount of 500 PLN/apartment.
  2. The deposit should be paid and credited to the bank account of Apartments in the Karkonosze no later than on the day of arrival.
  3. Deposit payment can be made by traditional bank transfer or BLIK phone transfer. All payment information will be sent to the Guest via e-mail provided during the reservation process.
  4. If the deposit is not paid, Apartments in the Karkonosze have the right to refuse accommodation to Guests.
  5. The deposit is non-interest bearing. The deposit is refundable after the Guest's check-out and inspection of the apartment, no later than 7 business days after check-out.

§ 5. [Performance of accommodation service]

  1. The accommodation service provided by Apartments in the Karkonosze does not include additional cleaning, additional change of bed linen and towels, additional apartment equipment with extra beds, cribs and others not listed in the apartment description.
  2. Apartments, apart from the so-called starter package, are not supplied with hygiene and sanitary products, cleaning agents, and household goods.
  3. Only the number of Guests in accordance with the reservation may stay overnight in the apartment. Staying overnight by a number of Guests exceeding the maximum number of sleeping places specified on the website is prohibited.
  4. If, contrary to the booking conditions, Guests arrive at the apartment in a number exceeding the maximum sleeping places, Apartments in the Karkonosze have the right to refuse accommodation to additional persons or accommodate them for an additional fee on the first day after arrival at the apartment.
  5. In case of unlawful staying of other persons not covered by the reservation, a fee of PLN 300 per day for each additional unreported person will be added to each day reserved by the Guest.
  6. Guests are obliged to comply with the regulations established by Housing Communities operating within the apartment location, as well as respect parking and internal road traffic rules, night quiet hours, health and safety and fire protection rules of the facility. From 10:00 pm to 6:00 am, behaviors disturbing the rest of residents are prohibited.

§ 6. [Guest responsibility, violation of regulations]

Apartments in the Karkonosze are entitled to impose an additional fee on Guests for specific violations of the Regulations, in the amounts indicated below (“Additional Fee”):

  1. The Guest is obliged to use the apartment according to its intended purpose and return it in an unchanged condition. It is prohibited to remove any equipment or decoration elements, rearrangements or perform independent repairs. In case of violation of these rules, the Guest will be obliged to cover the costs of restoring the apartment to the condition on the day of arrival.
  2. If dirt exceeding the standard wear of the apartment is left, Guests will be obliged to cover the costs of its removal.
  3. In case of staining/dirt/theft of a towel, the Guest is obliged to pay a contractual penalty of PLN 70 per piece.
  4. In case of staining/dirt/theft of bed linen (duvet cover, duvet, pillow, sheet), the Guest is obliged to pay a contractual penalty of PLN 150 per piece.
  5. In case of staining/dirt of sofa/mattress upholstery, Guests will be obliged to cover cleaning costs in the amount of PLN 300 for professional cleaning of upholstery/mattress.
  6. Guests are prohibited from subletting the apartment and handing it over to third parties and copying the keys given to them for the stay.
  7. In case of loss of keys/remote control to the garage gate, the Guest is obliged to pay a contractual penalty of PLN 500.
  8. Strict no smoking rule applies in apartments. In case of violation of the ban, the Guest is obliged to pay a contractual penalty of PLN 500 per case.
  9. As a rule, a ban on bringing animals into the apartments applies, under penalty of PLN 500, unless otherwise individually agreed with the Guest or described on the website.
  10. In case of gross, hooligan violation of the rules specified in these regulations, Apartments in the Karkonosze have the right to terminate the agreement with immediate effect and remove the Guest along with accompanying persons from the apartment.
  11. The Guest is responsible for the apartment and entrusted property located in the apartment. In case of damage caused by the Guest and accompanying persons, they will be obliged to repair it in full. Repair costs will be estimated based on market prices.
  12. The Guest consents to deduction of additional fees described above from the previously paid deposit. If the value of damage found in the apartment during the Guests’ stay exceeds the sum of the paid deposit, Apartments in the Karkonosze have the right to demand additional payment, and the Guest undertakes to cover these costs.
  13. In case of leaving items belonging to the Guest in the apartment, they will be sent back at the Guest’s expense. The Guest is obliged to indicate by e-mail: name, surname and apartment name or reservation number, as well as description of the left item. All formalities and costs related to the return of the left item are borne by the Guest.

§ 7. [Change of date, shortening stay, cancellation, withdrawal from agreement, absence]

  1. The possibility of changing the reservation date depends on the offer selected during booking. The terms of changing dates in selected offers are indicated on the website. Depending on the season of the newly selected date, Apartments in the Karkonosze will specify the number of days of stay possible to be realized for the price of the first reservation.
  2. The possibility of canceling a reservation depends on the offer selected during booking. The paid prepayment amount is refundable within 7 days of cancellation of the reservation. Exceptions are special circumstances related to crisis situations in the country regulated by appropriate legal provisions.

Cancellation terms in selected offers are indicated on the website:

a. “Price of the day - flexible offer” — to guarantee the reservation, credit card data or a prepayment of 100% of the booking value via the online payment system is required. The reservation may be canceled free of charge up to 7 days before arrival. In case of cancellation after this deadline or no-show at the property on the day of arrival, the property will charge the guest 100% of the reservation value.

b. “Non-refundable offer” — the required prepayment is 100% of the stay cost, in case of date change/cancellation, the paid amount is non-refundable and non-transferable to another reservation.

c. “Longer=cheaper offer” — to guarantee the reservation, credit card data or 30% prepayment is required through the online payment system. The remaining 70% of stay cost must be paid 7 days before arrival. Reminders will be sent to the e-mail address provided in the reservation at least 2 days before the due date. All payments are non-refundable. In case of cancellation or no-show on arrival day, prepayments are forfeited. Payment schedule must be followed; we reserve the right to cancel the reservation due to missed payments.

  1. In case of shortening the stay at Apartments in the Karkonosze after payment of the reservation, the paid amount is non-refundable.
  2. Failure to pay the deposit/prepayment within the deadline indicated in the reservation confirmation will result in cancellation of the reservation.
  3. Canceled reservation may be reinstated at the Guest's request subject to availability of the selected apartment.
  4. In case of cancellation less than 7 days before arrival, the prepayment amount is non-refundable.
  5. Despite no cancellation by the Guest who made timely prepayment, if the Guest does not report to Apartments in the Karkonosze during working hours on the planned start date, the reservation is canceled for reasons attributable to the Guest, and the prepayment is non-refundable. The apartment is then released in the system for further sale regardless of the number of days covered by the paid prepayment.
  6. Guests do not have the right to withdraw from the accommodation service reservation agreement, pursuant to art. 38 point 12 of the Consumer Rights Act (Journal of Laws of 2014, item 827).
  7. In case of force majeure preventing the realization of the Guest's reservation, Apartments in the Karkonosze depending on availability offer a date change or another apartment of similar standard and price, and if change is not possible on the specified date, Apartments in the Karkonosze withdraw from the agreement and refund the paid prepayment.

§ 8. [Service complaints]

  1. The staff of Apartments in the Karkonosze makes every effort to ensure Guests a comfortable stay in a comfortable apartment and a high standard of service.
  2. If the Guest considers that the accommodation service was provided improperly, they have the right to file a complaint. By making a reservation, the Guest agrees to the complaint procedure and confirms having read it.
  3. Complaints addressed to Apartments in the Karkonosze may concern the quality and cleanliness of the apartment, as well as the service provided by Apartments in the Karkonosze.
  4. Under applicable legal provisions, Apartments in the Karkonosze are responsible to Guests for non-performance or improper performance of the accommodation service, under art. 471 of the Civil Code.
  5. According to art. 471 of the Civil Code, the Guest may demand compensation from Apartments in the Karkonosze for damage caused by non-performance or improper performance of the service. However, they must prove that the service was improperly performed and indicate that this caused specific damage to their property.
  6. According to art. 471 of the Civil Code, Apartments in the Karkonosze are liable only if the damage results from fault or omission of the Apartments’ staff.
  7. The law excludes liability of Apartments in the Karkonosze for acts or omissions of third parties unrelated to the company, beyond the staff's control. In particular, Apartments in the Karkonosze are not responsible for improper behavior of third parties unrelated to the company that disturb peace in the apartment, illegally occupy parking space allocated for Guests, park vehicles belonging to Guests in any place or otherwise hinder and make the stay unpleasant. Such exclusion of liability is not due to bad will or negligent actions of Apartments in the Karkonosze but the lack of any regulatory powers over third parties and influence on their actions or omissions.
  8. Guests of Apartments in the Karkonosze may file complaints in traditional written form by submitting a letter at the company’s office or via e-mail to kontakt@apartamentywkarkonoszach.pl
  9. For accommodation services provided by uncategorized facilities such as Apartments in the Karkonosze, complaint rules and deadlines are not specially regulated in applicable legal provisions. Therefore, the complaint procedure approved and accepted by Guests in the regulations before booking is binding and must be followed.
  10. Complaints regarding accommodation defects such as failures, damages, non-compliance with the booking must be reported immediately after discovering them, no later than by the end of the stay.
  11. Complaints regarding cleanliness should be reported immediately after noticing them, no later than within 2 hours of arrival.
  12. If the Guest dissatisfied with the service does not file a complaint within the deadline specified by Apartments in the Karkonosze, they retain the right to do so later, but Apartments in the Karkonosze will consider complaints unfavorably if their validity cannot be verified in any way.
  13. Photos taken by the Guest showing irregularities in the apartment's cleanliness are considered evidence if attached to a complaint submitted immediately after check-in. Photos taken after several days of stay cannot be reliable in determining the cleanliness condition at the time of arrival.
  14. In case of a complaint by the Guest due to insufficient cleanliness in the apartment, Apartments in the Karkonosze reserve the right to immediately remove irregularities by re-cleaning, in accordance with the Civil Code. The Guest is obliged to personally participate in the complaint procedure, especially by allowing staff access to the rented apartment to verify the complaint.
  15. If the Guest prevents the staff from making corrections and refuses access of service and cleaning staff to the apartment, claims for financial compensation filed by the Guest will be considered unfavorably for the Guest.
  16. If the Guest complains of technical defects revealed in the apartment, they have the right to request their free, proper, and timely removal, in particular the replacement of defective or supplementing minor apartment equipment.
  17. If technical defects cannot be removed due to failure of heating installation, electricity, water, etc., Apartments in the Karkonosze, if possible, will offer the Guest another apartment to swap.
  18. If no apartment change is possible for the Guest in the situation described above, by mutual agreement the Guest may choose to stay in the defective apartment in exchange for a proportional price reduction according to the degree of inconvenience or withdraw from the agreement and request a refund of the paid price.
  19. Due to improper performance of the agreement by Apartments in the Karkonosze, the Guest has the right to financial compensation.
  20. This right applies if:

a. the apartment ordered by the Guest has technical defects that cannot be removed, no possibility to change the apartment, and the Guest knowingly decides to stay in it despite the difficulties. In such a case, the parties set the amount of compensation depending on the degree and duration of inconvenience relative to the entire stay.

  1. The right to financial compensation does not apply if:

a. revealed defects and irregularities were removed immediately after being reported;

b. contrary to the accepted regulations, the Guest prevented Apartments in the Karkonosze staff from removing or verifying irregularities;

c. the Guest refused change to another defect-free apartment, knowingly and voluntarily stayed in the defective apartment despite the offer made by Apartments in the Karkonosze;

d. difficulties such as water, power, gas, heating energy, electricity, TV, Internet, Wi-Fi outages do not result from reasons attributable to the apartment but arise from the activity of other external operators, including Water and Sewage Companies, Energy Companies, Gas Companies, local government units or Internet and TV signal providers.

e. discrepancies or defects indicated by the Guest are purely subjective assessments of the attractiveness of the premises and do not hinder use of accommodation services in the apartment, including minor scratches, small discolorations or stains, lack of skirting board, missing equipment or furniture item shown in the sample photo, if it does not affect comfort and service feasibility, and wear due to rental use;

f. dirt and stains were revealed due to special efforts by Guests in places inaccessible during normal use of the premises, e.g. dust traces after moving corners, sofas, chests of drawers which cannot be moved by cleaning staff, on top of kitchen furniture, after removing skirting boards, in drainage grates or other hard-to-reach places, if the circumstances and manner of discovery clearly indicate that the Guest’s actions were deliberately aimed at demanding a price reduction.

  1. Withdrawal from the agreement or claim for compensation is not possible in case of insignificant defects, e.g. scratched refrigerator doors, scratches on door frames, doors, and others solely aesthetic not functional. Insignificance of the defect shall be analyzed considering its importance for the apartment's purpose and the reason for the Guest's rental, i.e. accommodation service.
  2. If Apartments in the Karkonosze, after thorough analysis, do not accept the Guest's complaint and the Guest disagrees with the refusal, the case may be referred to court. In this case, the burden of proof that the Guest suffered damage caused by improper performance of the agreement by Apartments in the Karkonosze lies on the Guest claiming compensation. The Guest must prove that the condition and terms of the apartment were not in accordance with the agreement and that they were bad and prevented use of accommodation service in the apartment.
  3. Filing a complaint does not exempt the Guest from paying for the part of the accommodation service already used.
  4. Apartments in the Karkonosze will respond to the received complaint and inform the Guest about the way it is handled in written form or by e-mail.
  5. Apartments in the Karkonosze will provide an answer to the complaint within 30 days from its receipt, unless other regulations apply.
  6. The response to the complaint will include:

a. factual and legal justification, unless the nature of the allegations does not require it,

b. information about the reported problem indicating relevant parts of the agreement or applicable regulations on the premises, unless the nature of the allegations does not require it,

c. identification of the person providing the response.

  1. Payment of justified financial claims or other compensation to the Guest shall be made immediately, but no later than 30 days from the date of complaint acceptance.
  2. Detailed information on the possibility for the Guest, as a consumer, to use out-of-court complaint settlement and claims procedures along with access rules to these procedures are available at offices and websites of district (municipal) consumer ombudsmen, social organizations protecting consumers, Provincial Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
  3. As a consumer, the Guest has the following exemplary options to use out-of-court complaint resolution and claims enforcement:

a. Guest has the right to apply to a permanent consumer arbitration court referred to in art. 37 of the Act of December 15, 2000 on Trade Inspection, with a request for dispute resolution arising from the Agreement; regulations of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of July 6, 2017;

b. Guest has the right to apply to the provincial inspector of Trade Inspection, according to art. 36 of the Act of December 15, 2000 on Trade Inspection, for commencement of mediation proceedings for amicable dispute resolution between the Guest and Apartments in the Karkonosze; information about principles and procedure of mediation conducted by the provincial inspector is available at offices and websites of individual Provincial Inspectorates of Trade Inspection;

c. Guest may obtain free assistance in resolving the dispute between Guest and Apartments in the Karkonosze also through free assistance of district (municipal) consumer ombudsman or social organizations protecting consumers (e.g. Federation of Consumers, Polish Consumers Association); advice is provided by the Federation of Consumers at toll-free consumer hotline 800 007 707 and by the Polish Consumers Association at the email address: porady@dlakonsumentow.pl;

  1. The Guest retains the right to file a lawsuit regarding the complaint in a common court pursuant to applicable law.

§ 9. [Intellectual property rights]

  1. All rights to contents on the website belong to Apartments in the Karkonosze or third parties who consented to their distribution by Apartments in the Karkonosze, in particular: texts, logos, graphics, photos, films, icons presented on the website cannot be copied or distributed in any form without prior written consent by Apartments in the Karkonosze.

§ 10. [Personal data protection]

Pursuant to art. 13 of the Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, we inform that:

  1. The personal data administrator is Aleksandra Kusz, carrying out registered business activity under the name Apartments in the Karkonosze, based in Karpacz, ul. Kąpielowa 5B/51, [postcode 58-540], registered in the Central Registration and Information on Business run by the Minister of Development, NIP 612681037.
  2. Guests’ personal data will be processed for the purpose of:

a. performance of accommodation service, pursuant to art. 6 par. 1 letters b and c GDPR, for a period not longer than 5 years from the end of the financial year in which the service was performed. This includes processing of: name and surname, e-mail addresses, phone numbers, payment card or bank account number, stay date information, accommodation preferences, number and age of persons included in the order, residence addresses, NIP number, data necessary for VAT invoice issuance, language for contact;

b. marketing of own products, pursuant to art. 6 par. 1 letter f GDPR, until objection is raised, including responding to inquiries sent by e-mail or contact form on the website and newsletter subscription. This includes processing of: name and surname, e-mail, phone numbers and inquiry content;

c. documentation of service performed in connection with obligations under accounting and tax laws, pursuant to art. 6 par. 1 letter c GDPR, for a period not longer than 5 years from the end of the financial year in which the service was performed,

d. possible establishment, pursuit or defense against claims, pursuant to art. 6 par. 1 letter f GDPR, for the necessary period to achieve the intended purpose.

  1. Depending on given consent, personal data will be processed for marketing of own products beyond the above periods, based on given consent pursuant to art. 6 par. 1 letter a GDPR, until withdrawal of consent.
  2. Guests have the right to demand from Apartments in the Karkonosze access to their data, rectification, deletion or limitation of processing and data portability.
  3. Guests have the right to lodge a complaint with the supervisory authority competent for personal data protection.
  4. Providing personal data is voluntary, but without them Apartments in the Karkonosze cannot conclude accommodation service agreement or entrust the apartment, therefore the ordered service cannot be performed.
  5. Guests’ personal data are not sold but entrusted under a separate agreement to entities providing reservation systems and are subject to profiling, i.e. automated processing to assess and determine users' personal characteristics or needs.

§ 11. [Final provisions]

  1. The content of the regulations is published on the Apartments in the Karkonosze website.
  2. Marking the option to read and accept the regulations before filling out the electronic registration card means that the Guest understands and agrees to the points written in these regulations.
  3. Not marking the option to accept the regulations prevents the provision of accommodation service.
  4. In matters not regulated in the regulations, the following laws apply:

a. Act on provision of services by electronic means - of July 18, 2002 (consolidated text Journal of Laws of 2016, item 1030 as amended);b. Personal Data Protection Act – of August 29, 1997 (consolidated text Journal of Laws of 2016, item 922 as amended);c. Civil Code - of April 23, 1964 (Journal of Laws of 2016, item 380 as amended);d. Tourism Services Act - of August 29, 1997 (consolidated text Journal of Laws of 2011, item 432 as amended);e. Consumer Rights Act – of May 30, 2014 (Journal of Laws of 2014, item 827 as amended);